I am currently letting a house from James Dean and Chantelle has been an absolute pleasure to deal with. It is such a relief when you work with someone who is just efficient, confident and upbeat. All I can see is why can't other letting agents be the same! We got a bottle of bubbly when we signed the contract and they have an amazing online system to report any faults which divides problems into sections so the relevant workman can easily be contacted. It's these little things that make the difference. You sometimes forget when everything just goes right and smoothly actually how many things could have gone wrong an then forgot to recognise. That's why in this case - as I'm so impressed I'd really like to recognise Chantelle for just being great at her job and James Dean for devising such a seamless helpful process.